Mom's Flip-Flops

All products are made to order.

Please allow 2–5 business days for processing and production before your order ships. Processing times may vary during peak seasons.  

Shipping times depend on the destination and the fulfillment location. Typical delivery windows in the United States: 3-7 business days.  This timeframe is an estimate and may vary due to carrier delays or high‑volume periods.

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 48 hours to appear.  

Customers must provide accurate shipping information. If an order is returned due to an incorrect or incomplete address, additional charges may apply to resend the package.  

No Returns Policy (With Exception for Damaged or Defective Items)

All sales are final.
Because our products are made to order and fulfilled through print‑on‑demand partners, we do not accept returns or exchanges for reasons such as incorrect size, change of mind, exchange of colors, or buyer’s remorse.

Exception: Damaged or Defective Items

If your item arrives damaged, misprinted, or defective, we will make it right.

To request a replacement or refund:

1. Contact us at info@mysummerquest.com within 30 days of delivery.
2. Include your order number and clear photos of the issue.
3. Our team will review the claim and, if approved, issue either:

• a full refund, or
• a free replacement of the same item.

We do not require customers to return defective items unless our team specifically requests it.

Lost Packages

If your order is lost in transit, we will investigate and provide a replacement or refund once confirmed.